Operations Manager

Location

West Des Moines, IA, 50265

Type

Full Time

Position: Operations Manager

Reports to: Club Manager

Employee Type: Full Time

Job Summary:

This position will be responsible for the day-to-day operations of the Front Desk and Courtesy Service Desk including hiring, recruiting, scheduling and the training of new Front Desk and Courtesy Service employees. This includes, but is not limited to, the processing of guest check ins, member retention, maintain member accounts and upholding quality customer service and setting an example of what we want our employees to strive to be.

Duties and Responsibilities:

Manage club follow ups to ensure members are not past due and current
Executes procedures as outlined by front desk manuals
Assist Club Manager with all club operations as needed
Responsible for daily register deposits
Maintains office supply order
Responsible for desk inventory
Responsible for submitting product orders
Attends all staff and club meetings and events
Establish and maintain professional relationships with members and staff
Ensures that all required documentation (daily reports, checklists, etc.) are completed in a timely manner.
Ensures front desk is clean, maintained and organized at all times
Ability to respond quickly and appropriately to emergency situations
Ensure that the club is properly staffed during opening and closing shifts
Drive revenue inside the club with retail (supplements, shake sales, apparel, tanning)

Expectations:

Present a professional demeanor at all times when representing the Genesis Health Clubs
Provide input in developing strategies to support club goals and objectives
Develop and build a team atmosphere among staff and departments
Ability to respond to common inquiries or complaints from members
Attend all social functions within the club
Participate in group classes and regular exercise

Job Requirements:

Available to work weekends and evenings as needed
Ability to work well with others
Experience in cash handling and credit cards
1-2 Years’ experience in customer service function

Physical Requirements:

Ability to stand for long periods of time
Ability to lift up to 45 pounds
Ability to communicate with guests and other associates, including reading, writing and speaking

Compensation: $3,500.00 - $4,500.00 per month

Genesis Health Clubs

Genesis Health Clubs now has 60 locations! Genesis offers the most well rounded fitness experience in the Midwest. Each location provides cardio and weight training equipment, group fitness classes, personal trainers, yoga, Pilates and much more. Membership opportunities include single, couple, family and corporate. You'll find that our facilities, services and professional staff offer you everything you need to achieve your health and fitness goals.

Each club also provides specialized amenities and services including child care, tanning, basketball courts, steam rooms, tennis courts, Yoga/Pilates studios and more.

For those who would like the guidance and motivation of a fitness expert, Genesis can provide nationally certified personal trainer who can help guide and teach members how to get in shape safely and effectively. Our personal trainers genuinely care and work to help members succeed. Because our members are one of a kind, their exercise plan should be too.

Genesis offers a wide-range of classes including step aerobics, Zumba, cycling, to muscular strength and Group Power to kick boxing and mind-body offerings like Pilates and yoga.
Genesis Health Clubs also operates many other brands in the fitness and family entertainment spaces including Trampoline Parks, Water Parks, Ice Skating Facilities, Meal Prep Services, Baseball Tournament Facilities, and much more.