Job Summary: This position will be responsible for the day-to-day operations of the Rock Road Front Desk as well as hiring, recruiting, and training all new Front Desk Coordinators for all clubs. This includes, but is not limited to, the processing of guest check ins, front desk staffing and member retention and maintaining quality customer service. Along with, conducting and maintaining all desk inventories and training for all clubs.
- Communicates kindly and sincerely using members name
- Check members in and out efficiently
- Knowledgeable of Clubs amenities and surroundings
- Ensures guest satisfaction & Loyalty
Duties and Responsibilities:
- Executes procedures as outlined by front desk manual
- Manages and trains all front desk coordinators
- Manages and oversees all clubs inventories
- Assist General Manager with all front desk operations, which include hiring, scheduling, training and management of front desk staff
- Responsible for daily register deposits
- Maintains office supply orders
- Attends all staff and club meetings and events
- Establish and maintain professional relationships with members and staff
- Ensures that all required documentation (daily reports, checklists, etc.) are completed in a timely manner.
- Ensures front desk is clean, maintained and organized at all times
- Ability to respond quickly and appropriately to emergency situations
- Ability to travel to all clubs to ensure staff efficiency
Expectations:
- Present a professional demeanor at all times when representing Genesis Health Clubs
- Provide input in developing strategies to support club goals and objectives
- Develop and build a team atmosphere among staff, departments, and clubs
- Ability to respond to common inquiries or complaints from members
Job Requirements:
- Available to work weekends and evenings and holidays
- Must hold current CPR certification or obtain within 60 days of start date
- Ability to work well with others
- Experience in cash handling and credit cards
- Customer service abilities
Physical Requirements:
- Ability to stand for long periods of time
- Ability to lift up to 35 pounds
- Ability to communicate with guests and other associates, including reading, writing and speaking
Genesis Health Clubs
Join the Genesis Health Clubs Family — Where Passion Meets Purpose!
Genesis Health Clubs is the largest privately owned health club company in the country, with 83 locations across 13 states. Even more importantly, GHC is the fastest-growing non-franchised health club company in the U.S. This rapid expansion creates tremendous opportunity and upside for our team members. Genesis is a place where you can build a successful long-term career in the health and fitness industry, with unmatched upward mobility and growth. As a premier brand, we demand the best in the industry and, in turn, offer above-industry pay and strong rewards for top performers.
Genesis Health Clubs continues to grow, not just in size, but in scope. We now operate a family of brands that includes trampoline parks, water parks, ice skating rinks, meal prep services, and baseball tournament venues. But we're more than just a gym, we’re a movement grounded in core values that guide everything we do.
At Genesis, our mission begins with MMFI: Make Me Feel Important. We serve, support, and inspire our members through meaningful relationships and thoughtful service. We believe in Investing in Our Members, Clubs, and Team, ensuring every location delivers excellence, from the equipment we provide to the people who bring the energy.
We Lead by Example, showing up each day with compassion, drive, and a commitment to help others succeed. We encourage everyone to Exercise Daily, not just for fitness, but as a lifestyle that promotes resilience and long-term wellness.
For Our Team:
We offer dynamic roles in fitness, customer service, management, childcare, and more, with room to grow, lead, and truly make an impact.
Why Work With Us:
- Above-industry average pay and strong employee rewards
- Medical and dental coverage
- 401(k)
- Paid Time Off (PTO)
- Rapid career advancement in a fast-growing organization
- The opportunity to uplift your community every day
- Free all-access gym membership
- A passionate, supportive culture where Staff is Family
Whether you’re training clients one-on-one or helping families stay active through our extended brands, you’ll be part of a purpose-driven team transforming lives, one workout, one smile, one connection at a time.
Ready to Level Up Your Health or Your Career?
If you’re passionate about wellness, driven to help others, and excited to work hard and have fun, we want to meet you.
Company Website: www.genesishealthclubs.com
(if you already have a resume on Indeed)