Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discounts
- Health insurance
- Paid time off
- Vision insurance
Genesis Health Clubs is a privately owned, rapidly expanding health club headquartered in Wichita, Kansas. With a focus on delivering results-driven training models, we are committed to providing our members with the best customer service and supporting them in achieving their health and fitness goals. Currently, with 80+ locations across 13 states, Genesis Health Clubs is dedicated to offering cutting-edge programs and top-tier facilities to ensure our members receive an exceptional fitness experience.
In line with our growth, we are excited to announce the creation of a new division within the Physical Therapy space and the establishment of a Patient Engagement Specialist.
The Patient Engagement Specialist is responsible for managing patient communication and strengthening the connection between patients and the practice. This role focuses on responding to inbound inquiries, supporting scheduling needs, and proactively re-engaging patients who have missed appointments or become inactive.
In line with our growth, we are excited to announce the creation of a new division within the Physical Therapy space and the establishment of a Patient Engagement Specialist.
The Patient Engagement Specialist is responsible for managing patient communication and strengthening the connection between patients and the practice. This role focuses on responding to inbound inquiries, supporting scheduling needs, and proactively re-engaging patients who have missed appointments or become inactive.
The position is designed to ensure a consistent, positive patient experience from the first interaction through continued care while supporting practice growth through improved patient retention and appointment conversion.
Key Responsibilities
Key Responsibilities
Patient Communication and Engagement
- Manage and respond to inbound patient inquiries through phone, email, and digital platforms.
- Provide timely, professional communication to patients seeking information, scheduling assistance, or support.
- Serve as a primary point of contact for patients during their early engagement with the practice.
Patient Re-Engagement
- Identify patients who have missed appointments, canceled visits, or become inactive.
- Conduct structured outreach to re-engage patients and encourage continuation of care.
- Educate patients on the benefits of ongoing treatment and appropriate follow-up.
Appointment Scheduling and Conversion
- Assist with scheduling new patient appointments and follow-up visits.
- Convert inquiries and leads into scheduled appointments.
- Ensure scheduling accuracy and maintain efficient clinic utilization.
Patient Experience Support
- Ensure every patient interaction reflects the organization’s commitment to high-quality care and service.
- Address patient concerns and escalate issues when appropriate.
- Maintain a welcoming and supportive experience for patients throughout their care journey.
Data Tracking and Performance Metrics
- Track outreach activities, appointment bookings, and engagement outcomes.
- Monitor patient engagement metrics and contribute to performance improvement initiatives.
- Participate in monthly performance reviews related to booking and engagement goals.
Required Qualifications
- High school diploma or equivalent required; associate or bachelor’s degree preferred.
- Prior experience in customer service, healthcare administration, patient engagement, or call center operations preferred.
- Strong communication and interpersonal skills.
- Ability to manage multiple communication channels and maintain organized records.
- Comfortable working with electronic medical records (EMR) systems and scheduling platforms.
- Strong attention to detail and follow-through.
Core Competencies
- Patient-centered communication
- Organization and time management
- Professionalism and discretion
- Problem-solving and adaptability
- Goal-oriented performance
Genesis Health Clubs
Join the Genesis Health Clubs Family — Where Passion Meets Purpose!
Genesis Health Clubs is the largest privately owned health club company in the country, with 83 locations across 13 states. Even more importantly, GHC is the fastest-growing non-franchised health club company in the U.S. This rapid expansion creates tremendous opportunity and upside for our team members. Genesis is a place where you can build a successful long-term career in the health and fitness industry, with unmatched upward mobility and growth. As a premier brand, we demand the best in the industry and, in turn, offer above-industry pay and strong rewards for top performers.
Genesis Health Clubs continues to grow, not just in size, but in scope. We now operate a family of brands that includes trampoline parks, water parks, ice skating rinks, meal prep services, and baseball tournament venues. But we're more than just a gym, we’re a movement grounded in core values that guide everything we do.
At Genesis, our mission begins with MMFI: Make Me Feel Important. We serve, support, and inspire our members through meaningful relationships and thoughtful service. We believe in Investing in Our Members, Clubs, and Team, ensuring every location delivers excellence, from the equipment we provide to the people who bring the energy.
We Lead by Example, showing up each day with compassion, drive, and a commitment to help others succeed. We encourage everyone to Exercise Daily, not just for fitness, but as a lifestyle that promotes resilience and long-term wellness.
For Our Team:
We offer dynamic roles in fitness, customer service, management, childcare, and more, with room to grow, lead, and truly make an impact.
Why Work With Us:
- Above-industry average pay and strong employee rewards
- Medical and dental coverage
- 401(k)
- Paid Time Off (PTO)
- Rapid career advancement in a fast-growing organization
- The opportunity to uplift your community every day
- Free all-access gym membership
- A passionate, supportive culture where Staff is Family
Whether you’re training clients one-on-one or helping families stay active through our extended brands, you’ll be part of a purpose-driven team transforming lives, one workout, one smile, one connection at a time.
Ready to Level Up Your Health or Your Career?
If you’re passionate about wellness, driven to help others, and excited to work hard and have fun, we want to meet you.
Company Website: www.genesishealthclubs.com
(if you already have a resume on Indeed)