Member Services Representative

Location

Wichita, KS, 67208

Type

Full Time

Purpose: Responsible for all account receivable operations to ensure financial growth and success of the company. Maintains and assists members and potential members with financial questions. Assures outstanding customer service and member retention.

Essential Duties:

Data entry of all membership records and accounts including new members and changes to accounts
Answer multiple phone lines
Records daily payments
Responsible for all billing statements, notification, arrangements, and collections of past due accounts
Attends all staff and club meetings and events
Complies with the Genesis Health Club staff policy handbook

Expectations:

Present a professional demeanor at all times when representing the club.
Provide input in developing strategies to support club goals and objectives.
Develop and build a team atmosphere among staff and departments.
Influence and motivate other staff members to perform at their maximum capacity.
Ability to respond to common inquiries or complaints from members.
Assists with all aspects of front desk operations and customer service when required or as needed.

Requirements:

Minimum 1year experience in a customer/member service position.
Basic math aptitude
Working proficiency in a Windows environment with basic work processing and data entry skills
High School Diploma or equivalent

Genesis Health Clubs

Genesis Health Clubs now has 60 locations! Genesis offers the most well rounded fitness experience in the Midwest. Each location provides cardio and weight training equipment, group fitness classes, personal trainers, yoga, Pilates and much more. Membership opportunities include single, couple, family and corporate. You'll find that our facilities, services and professional staff offer you everything you need to achieve your health and fitness goals.

Each club also provides specialized amenities and services including child care, tanning, basketball courts, steam rooms, tennis courts, Yoga/Pilates studios and more.

For those who would like the guidance and motivation of a fitness expert, Genesis can provide nationally certified personal trainer who can help guide and teach members how to get in shape safely and effectively. Our personal trainers genuinely care and work to help members succeed. Because our members are one of a kind, their exercise plan should be too.

Genesis offers a wide-range of classes including step aerobics, Zumba, cycling, to muscular strength and Group Power to kick boxing and mind-body offerings like Pilates and yoga.
Genesis Health Clubs also operates many other brands in the fitness and family entertainment spaces including Trampoline Parks, Water Parks, Ice Skating Facilities, Meal Prep Services, Baseball Tournament Facilities, and much more.